Shipping Policy

Last updated: September 8, 2026

This Shipping Policy explains how Telymor processes and delivers orders placed through telymor.com. For shipping questions, contact support@telymor.com.

Order processing

Most orders are prepared for shipment within 1–3 business days after payment is confirmed. Business days exclude weekends and public holidays. High-volume periods, address verification, product availability, or other exceptional circumstances may require additional time. If a material delay affects your order, we will contact you using the details provided at checkout.

Shipping destinations, rates, and estimates

Available destinations, shipping methods, charges, and estimated delivery windows are shown at checkout before payment. Delivery dates are estimates rather than guarantees because carrier operations, customs, severe weather, and local disruptions are outside our direct control.

Tracking

When tracking is available, we will send it to the email or contact method associated with your order. Tracking may take up to 48 hours after the shipping notice to begin showing movement.

Addresses and changes

Please review your full name, street address, apartment or unit number, city, region, postal code, country, email, and phone number before placing an order. Contact us promptly if a correction is needed. We cannot guarantee a change after fulfilment has begun. Additional carrier charges caused by an incorrect or incomplete address may be the customer’s responsibility unless the error was ours.

Split shipments

Items in one order may arrive in separate packages or on different dates. When available, separate tracking details will be provided for each shipment. You will not be charged additional shipping solely because we split an order.

Customs, duties, and taxes

International orders may be subject to import duties, taxes, brokerage, or customs fees imposed by the destination country. Unless checkout states otherwise, these charges are not included in the product price or shipping charge and are the recipient’s responsibility. Customs processing may affect delivery time.

Delayed, lost, or damaged parcels

If tracking has not updated for an unusual period, a parcel is marked delivered but cannot be located, or an item arrives damaged, contact support@telymor.com with your order number. For damage, include clear photographs of the item, packaging, and shipping label. We will review the available information and work with the carrier or fulfilment partner on an appropriate resolution.

Refused and unclaimed deliveries

If a shipment is refused or returned because it was unclaimed or the address was incorrect, we may deduct actual return-shipping or carrier charges from any refund where permitted by law. Original shipping fees are not refundable unless the return resulted from our error or applicable law requires otherwise.

Contact

For shipping support, email support@telymor.com.