Return Policy

Last updated: September 8, 2026

We want you to feel good about your Telymor purchase. This policy explains returns, exchanges, cancellations, and refunds for orders placed through telymor.com. Nothing here limits rights that cannot be excluded under applicable consumer law.

30-day return window

You may request a return within 30 calendar days after delivery. To be eligible, the item must be unused, unassembled where reasonably possible, and returned with its original components, accessories, instructions, and packaging. You will also need your order number or other proof of purchase.

Start a return

Email support@telymor.com before sending anything back. Include your order number, the item you wish to return, and the reason for the request. We will provide return instructions and the correct return location. Items sent without prior authorization may be delayed or refused.

Return shipping

For a change-of-mind return, the customer is generally responsible for return shipping, and the actual cost may be deducted from the refund if we provide a label. If the item is defective, damaged on arrival, or materially different from what you ordered, Telymor will cover reasonable return-shipping costs or offer another appropriate remedy.

Damage, defects, and wrong items

Inspect your order after delivery. If an item is damaged, defective, incomplete, or incorrect, contact us as soon as possible—preferably within 48 hours—with photographs of the item, packaging, shipping label, and any visible damage. We will assess the issue and arrange a replacement, refund, missing part, or other solution as appropriate.

Non-returnable items

We cannot accept returns of gift cards, personalized or custom-made goods, items marked final sale where permitted by law, hazardous materials, or hygiene-sensitive goods after their sealed packaging has been opened. Contact us if you are unsure whether an item is eligible.

Exchanges

The fastest way to exchange an eligible item is to request a return and place a new order after the return is approved. If an item arrived damaged or incorrect, contact us before placing another order so we can arrange the right solution.

Cancellations

Contact us promptly if you need to cancel or change an order. We will try to help, but cancellation is not guaranteed after fulfilment begins. If the order has shipped, the standard return process applies.

Refunds

We will inspect returned items and notify you whether the refund is approved. Approved refunds are issued to the original payment method, usually within 10 business days after approval. Your bank or payment provider may need additional time to post the credit. Original shipping charges are not refundable unless the return was caused by our error or applicable law requires otherwise.

Late refunds

If more than 15 business days have passed since we approved your refund, first check with your bank or payment provider, then contact support@telymor.com.